privacy policy
Last Updated: May 1, 2026
Maryland Behavioral Health (“we,” “us,” or “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website marylandbhealth.com, use our patient portal, or interact with our services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, date of birth, mailing address, and insurance information provided when you contact us, schedule an appointment, or submit a form on our website.
Health Information: Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), collected during the course of treatment and stored securely in our electronic health record system.
Website Usage Information: IP address, browser type, device type, pages visited, and time spent on our website, collected through cookies and analytics tools.
Communication Preferences: Your consent to receive text messages, emails, or phone calls from our office regarding appointments, billing, and care follow-up.
How We Use Your Information
We use the information we collect for the following purposes:
To provide and coordinate your behavioral health care.
To schedule and confirm appointments.
To process billing and insurance claims.
To send appointment reminders via text message, email, or phone call.
To send billing reminders and payment notifications via text message.
To send post-visit follow-up communications, including patient satisfaction and review requests.
To respond to your inquiries and provide customer support.
To improve our website and services.
To comply with legal and regulatory obligations.
Text Messaging
Maryland Behavioral Health may send text messages to patients who have provided written consent during the intake registration process. Text messages may include:
Appointment reminders and confirmations.
Billing balance notifications and payment reminders.
Post-visit follow-up and care notifications.
Requests for feedback or Google reviews.
Message frequency varies depending on the type of communication. For billing reminders, patients may receive up to 4 messages over a 30-day period per outstanding balance. For appointment reminders, patients typically receive 1 to 2 messages per appointment.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of text messages at any time by replying STOP to any message. You may also request help by replying HELP or by calling our office at (301) 249-8100.
Opting out of text messages does not affect your ability to receive care or access our services.
How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your personal and health information, including:
Secure electronic health record systems with role-based access controls.
Encrypted data transmission for web forms and patient portal communications.
Staff training on HIPAA compliance and data security.
Regular security assessments and updates.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information in the following circumstances:
With healthcare providers involved in your care as permitted under HIPAA.
With insurance companies for billing and claims processing.
With third-party service providers who assist us in operating our practice (such as our electronic health record vendor, text messaging platform, and website analytics), subject to appropriate data protection agreements.
When required by law, regulation, or legal process.
With your written authorization.
Cookies and Website Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymous data about page views, traffic sources, and user behavior. You can control cookie settings through your browser preferences.
You have the right to:
Request access to your personal and health information.
Request corrections to inaccurate information.
Request restrictions on how your information is used or disclosed.
Receive a copy of our Notice of Privacy Practices.
File a complaint if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at:
Maryland Behavioral Health
4000 Mitchellville Rd Ste A414
Bowie, MD 20716
Phone: (301) 249-8100
Email: info@marylandbhealth.com
Children’s Privacy
We do not knowingly collect personal information from children under 13 through our website. Services provided to minors are coordinated through their parent or legal guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Maryland Behavioral Health
4000 Mitchellville Rd Ste A414
Bowie, MD 20716
Phone: (301) 249-8100
Email: info@marylandbhealth.com
Website: marylandbhealth.com